Frequently Asked Questions (FAQs)

Below, you'll find answers to common questions asked by our valued customers. If you can't find the information you need, feel free to contact us directly, and our friendly team will be delighted to assist you.

1. What is Lucky Dollar Plus Store?

• Lucky Dollar Plus Store is a community-focused dollar plus store that has been providing quality products at affordable prices since 2008. We're committed to exceptional customer service and offer a diverse selection of over 10,000 products.

2. Where is Lucky Dollar Plus Store located?

• Our physical store is situated at 440 Wallace Street, Hope, BC, V0X 1L0. Visit us during our store hours to explore our extensive product offerings.

3. What are your store hours?

• We're open to serve you:
  • Monday - Saturday: 9:00 AM - 5:30 PM
  • Sunday: 10:00 AM - 4:00 PM
  • For special hours, visit our Google profile for the latest updates and any adjustments to our regular schedule. https://maps.app.goo.gl/Xe3Bb9fdiDp17CVr7

4. Do you offer online ordering?

• We're thrilled to announce that our online ordering system is now available in beta! As we work on refining our platform, we warmly invite you to try out our online store and enjoy the convenience of shopping from the comfort of your home. Please bear in mind that, since we are in the beta phase, there could be some mistakes and not all features are fully operational yet. Your feedback is incredibly valuable to us during this period, as it will help us identify and correct any issues to enhance your online experience. We appreciate your patience and understanding as we strive to perfect our service. Thank you for being an integral part of our online expansion journey!

5. How can I contact Lucky Dollar Plus Store?

• You can reach us through:
  • Phone: 604-869-8297
  • Email: hello@luckydollarplus.com
  • In-person: Visit our store during business hours.

6. Do you have a return policy?

• Yes, we have a customer-friendly return policy. If you encounter any issues with your purchase, please visit our store with your receipt, and our team will assist you with the return process.

7. Can I get a refund if I'm not satisfied with my purchase?

• We aim for customer satisfaction. If you're not pleased with your purchase, please visit our store with your receipt, and we'll work with you to find a suitable solution, which may include a refund or exchange.

8. Are there any discounts available?

• Yes, discounts are available for bulk purchases made through our backorder system. Contact us for more information on how you can save on larger orders.

9. How often do you introduce new products?

• We regularly update our product offerings to bring you the latest and best products. Keep an eye on our shelves for new arrivals, and follow us on social media for announcements.

Thank you for choosing Lucky Dollar Plus Store! If you have any further questions or need assistance, please don't hesitate to get in touch with us.